Dear Bertha Customer,
While we take great pride in our wine, we also know that sometimes things happen beyond our control with perishable items.
If you find yourself dissatisfied with your purchase, please don’t hesitate to contact us at email@example.com
We’re committed to ensuring that you’re fully satisfied with your purchase from us. If you need to return any unopened products within 14 days of delivery, we would provide a full refund subject thereto that the product did not meet our dispatch standards. We take the utmost care to ensure your Berthas are packed with extra care, but please note that we can not take responsibility if the goods were damaged in transit.